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If you have questions or concerns regarding this privacy statement, please feel free to contact Superior Lending Mortgage Company at Customer Care. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact David Neely at (214) 342-9585 or reach him via e-mail at Rickmartin@superiorlending.com.
At Superior Lending Mortgage Company, your privacy is very important and is our primary concern. We understand that you entrust us with your financial and personal documentation to assist us in obtaining your home financing. In exchange for your trust, we are committed to treating your information with the utmost respect. Please be assured that we protect your privacy. Under no circumstances will Superior Lending Mortgage Company sell or share any personal information about you to or with any person or organization except: as authorized by you, to participating lenders, real estate professionals or other parties involved in your transaction, or as may be required by law or court order. The Privacy Policy below describes the standards we adhere to in the handling of your personal information.
In our effort to serve you we want you to be aware of:
1. Who is Superior Lending Mortgage Company. Superior Lending Mortgage Company is one of the leading mortgage brokers and bankers headquartered in North Texas. There are several offices located in the Dallas/Forth Worth metroplex Plano (corporate offices), Rockwall, and Fort Worth. In addition there are offices in El Paso, Austin, and Florida.
2. What about Information and documentation we collect. There are several areas on a Superior Lending Mortgage Company web site where you may be asked to enter both personal and non-personal information. We DO NOT sell or share any personal information about you to or with any person or organization except: as authorized by you, to participating Lenders, real estate professionals or other parties involved in your transaction, or as may be required by law or court order.
- Information we receive from you on application forms. When you come to a Superior Lending Mortgage Company site to complete an application/form you'll need to provide personal and financial information such as your name, phone number, Social Security Number, e-mail addresses, income and other financial information depending upon your expressed loan or real estate referral preference.
- Supplementary documentation and information for your loan application. When you complete a preliminary application at a Superior Lending Mortgage Company site, it may be necessary for us to supplement the information you provide with information from third party sources such as Realtors, attorneys, sales/lease contracts, title companies, etc.
- Technical information we may collect. In order for us to ensure that we are providing the best possible consumer experience on a Superior Lending Mortgage Company web site, we collect and track certain user information. Passwords and ID's are a common identities we use to monitor traffic to our site(s). These sites are protected and this protection can be identified by seeing the lock symbol at the bottom of your navigation bar/page.
- Information from customer surveys. You may complete a customer survey from Superior Lending Mortgage Company online. Participation in surveys is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.
- Information from the "Contact Us" section of a Superior Lending Mortgage Company web site. You may contact Superior Lending Mortgage Company through the "Contact Us" feature. Participation in this area is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.
- Information we obtain when you apply for a job at Superior Lending Mortgage Company. Superior Lending Mortgage Company may collect information from job applicants via the "Careers" feature. Participation in this area is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.
3. How your personal information is used. We use the information you provide on your preliminary loan qualification form to obtain mortgage financing from participating lenders and/or brokers with whom we are affiliated. We may also send your information to other third parties relevant to your transaction. Lenders will also receive your credit history when they review your request. Superior Lending Mortgage Company may also share certain data with our affiliates and other third parties for general marketing and demographic purposes; however, this data DOES NOT include any of your personal identifying information.
- Sharing information with our participating Lenders and real estate professionals. At your direction (when you click on the "Submit" button), the information that you provide to us on the loan application form will be sent through our underwriting/processing systems to obtain approval based on your goals and objectives highlighted in the application. Lenders will also receive your credit history when they review your request for financing. As our Lenders and real estate professionals may keep and use your information whether or not you qualify for a loan with them or use their services, we recommend that you contact them directly for more information about their specific privacy policies. This can be provided at your request.
4. Altering Information You Submit Through a Superior Lending Mortgage Company Web Site. Superior Lending Mortgage Company puts you in control of your experience on our Web sites. You'll find our sites easy to navigate to find all the information you need to complete your transaction.
- Changing your personal information. You may be able to review and change personal information in an active application form that you completed through Superior Lending Mortgage Company online. If you are unable to complete this online, you may contact Customer Care for assistance.
- Deleting your personal information. Federal and state regulations require that we store completed loan requests for various periods of time. In order to comply with these regulations, we cannot delete information from our databases.
- Request to stop receiving e-mails or facsimiles from us. Periodically, Superior Lending Mortgage Company may send you e-mails t or facsimiles to alert you to money saving tips or special offers. If you do not wish to receive any of these offers, please notify us via e-mail at
- Custormer Care or
- call us at (214) 342-9585 where you can request removal from our mailing list.
- Security. Superior Lending Mortgage Company sites have security measures in place to protect
the loss, misuse and alteration of the information under our control. Please visit our Security page for a detailed explanation.
5. How Our Policy is Monitored. Superior Lending Mortgage Company is proud to hold the Thawte seal. Thawte is a wholly owned subsidiary of VeriSign, Inc. VeriSign is a licensee of the TRUSTe Privacy Program and is authorized to use the TRUSTe trust mark on Thawte's Web site. TRUSTe is an independent, non-profit initiative whose mission is to build users' trust and confidence in the Internet by promoting the principles of disclosure and informed consent. Because we want to demonstrate our commitment to respecting your privacy, we have agreed to disclose our information practices as stated above. In addition, Superior Lending Mortgage Company has agreed to have our privacy practices reviewed for compliance by Thawte.
If you have questions or concerns regarding this statement, you should first contact our Customer Care. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact Thawte at http://www.truste.org/users/users_watchdog.html. Thawte will then serve as a liaison with the Web site to resolve your concerns.
If we make a change to our Privacy Policy in the future that will affect how we treat your information, we will notify you of the change. In that case, your ability to opt out of the new policy will be determined by applicable laws and we will include that information in our notification. If the change impacts how we use your information, we will notify you even if you have requested that we not contact you.
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